Shipping policy

Thank you for shopping with Luke Kim. As a dedicated apparel retailer, we focus on standardized order fulfillment and secure global shipping solutions for all fashion products. Our core commitment is to process every clothing order correctly, deliver items in immaculate condition with careful packaging, and ensure timely logistics services for all our valued customers worldwide.

1. Order Processing Timeframe

Every confirmed clothing order will be fully processed, inspected and packed within 1-3 business days after order confirmation, excluding weekends and official public holidays. During peak shopping seasons and promotional campaigns with high order influx, standard processing schedules may be prolonged. We will send proactive notifications to customers whenever major shipping delays occur.

2. Shipping Fees and Delivery Estimation

Shipping costs for all apparel orders are dynamically calculated based on order specifications and delivery locations, with final charges clearly presented on the checkout page before payment completion. This ensures full cost transparency for every customer purchase.
Estimated delivery times: Standard Shipping: 15 business days
All stated delivery durations serve only as approximate estimates. Actual parcel arrival timelines may fluctuate due to courier service interruptions, customs clearance procedures, unfavorable weather conditions, international logistical limitations and regional holiday closures.

3. Shipment Confirmation and Tracking Availability

Once your clothing order is dispatched from our warehouse, you will receive an official shipment confirmation email that includes exclusive tracking details for your parcel.
Tracking information and real-time logistics updates will typically be activated and accessible for customer inquiry within 24-48 hours after the shipment is dispatched by our logistics carrier.

4. Incorrect Delivery Address Liability

Customers are solely responsible for verifying the accuracy and completeness of their shipping address information during checkout. Luke Kim shall not be held accountable for misdelivered, lost or returned parcels resulting from inaccurate or incomplete address details provided by customers. Any packages returned due to address errors will be subject to additional reshipping fees borne by the purchaser.

5. Lost and Damaged Parcel Resolution

If your apparel parcel goes missing during transit, please reach out to our support team within 7 days of your scheduled delivery date to initiate a logistics investigation. For orders received with damaged clothing items or broken packaging due to transit issues, please submit a support request along with clear photos of damaged goods and packaging within 48 hours of delivery. Our team will review your case thoroughly and resolve the matter promptly.

6. Apparel Care Guidelines and Liability Disclaimer

Each clothing product is equipped with professional care instructions covering proper wearing, cleaning, drying and maintenance practices. All apparel items require proper upkeep in accordance with the provided guidelines. Luke Kim assumes no liability for product damage, fabric degradation or deformation caused by improper cleaning methods, unauthorized alterations or customer misuse of clothing items.

7. International Shipping and Customs Terms

International apparel shipments may be subject to local import duties, customs taxes and clearance fees based on the regulations of destination countries. All such additional charges are the sole responsibility of the customer and are not included in product pricing or standard shipping fees.

8. Official Contact Information

For any questions, concerns or policy inquiries regarding this Shipping Policy and your order logistics status, please contact our customer service team via the official details listed below:
Trade Name: Luke Kim
Phone Number: +64 26 718 3218
Email: contact@lukekim.shop
Physical Address: 17 Castaing Crescent, Te Atatū South, Auckland, Auckland 0610, New Zealand